Website maintenance and support
Website maintenance and support from someone who knows your site.
A website is never really finished. Prices change, a new service comes along, a form stops working after an update. Ongoing support means you have someone who already knows your site and can make the change quickly, without a briefing from scratch each time.
Who it is for
Businesses whose website we built, and owners of a site built by someone else who need a person to call when something has to change.
What support covers
Support is whatever keeps your site working for the business, from the small edits to the next big idea.
- Text, image, product and price updates
- New pages, features and connections as the business grows
- Keeping the software behind the site up to date and secure
- Fixing anything that breaks, and telling you what happened in plain English
- Advice when you are weighing up a change, before you spend on it
Month to month, or one-off
You can have a regular arrangement so changes are simply handled, or call when something comes up. Both work. There is no lock-in contract either way, and we would rather you stay because the work is good than because a contract says so.
Sites we did not build
We can often support a site built by someone else. We look at it first and tell you honestly which platform it is on, what condition it is in, and whether it is worth maintaining or whether a rebuild would serve you better.
Common questions
- How do I request a change?
- Email us in your own words. Small changes are usually turned around quickly; larger ones get a short plan and a cost before we start, so there are no surprises.
- Can you take over a site built by another developer?
- Usually, yes. We will review it first and be honest about its condition. If it is sound, we can maintain it; if it is holding you back, we will say so and explain the options.
- Am I locked in?
- No. Ongoing support runs month to month and you can stop at any time. Your code and accounts are always in your name.